Do you have a question?

Delivery

Where is my order?

If your order hasn't arrived yet we're sure it's nearly with you.  You'll be able to find your order tracking by clicking on theRead more...

My order has not arrived in the timeframe stated at checkout?

Try as we might, unfortunately delays can sometimes occur during transit. If this is the case and the delivery time frame we provided has passed, justRead more...

Where can I find my tracking details?

You can find all this and more by logging into your Wiggle account. You’ll just need to click; “My Account” (top right corner on theRead more...

My parcel has arrived damaged

We're sorry your parcel has arrived damaged! Please get in touch and send us pictures of the outside and inside of the box and your order ID and we'Read more...

I'm mising an item from my order

Sorry you haven't received your whole order.  It might be that we had to send your order in more than one parcel. if you check the tracking youRead more...

My tracking shows my parcel as delivered but I havent received it?

Please can you check to see if your order has been left with nearby neighbours, possible safe places, or is waiting at the depot for you to collect? IfRead more...

My orders tracking states awaiting despatch?

This means we have picked and packed your order we are just waiting for the courier to collect this. Please allow upto 24hrs for your order to leave usRead more...

My item is missing a part?

Pulling your hair out trying to find that last little part of your item? If it’s not there, we do apologise. It is very unlikely that we can sourceRead more...

I have received a wrong item?

If you received the wrong item, don’t worry. We have your back and will get the right thing to you quicker than you can say “Read more...

My order has not been processed

Once your order has been received by our warehouse team they aim to pick and package it within 24 hours.  You'll receive a confirmation emailRead more...

What carrier did you use with my order?

This will be completely dependent on the service and the delivery destination itself. You’ll be able to get this confirmed by having a look at theRead more...

My order is at customs?

Unfortunately try as we might, delays in customs can occur. We have no control over customs delays and unfortunately cannot speed these up in anyway. ItRead more...

I haven't received a tracking code?

The first thing to check is whether or not your order had been sent on a trackable service. If this wasn’t then you won’t be able to keep anRead more...

My orders tracking hasn't updated?

Don’t fret! Your order is most likely on its way however you’ll need to be patient and allow up to 24hrs from the despatch date for theRead more...

My parcels packaging arrive damaged but my items are okay?

If your parcel arrived a little damaged but all the items were in great nick then that is a total relief. Its not often this happens and we are doing ourRead more...

My item is damaged but the packaging is not?

If you've received a damaged item but the packaging looks intact we will need to investigate this. Please contact us with pictures of the itemRead more...

Can I amend my delivery method?

Unfortunately due to our super speedy turnaround time, we are unable to amend the delivery option you have chosen on your order. If you manage to catchRead more...

My parcel has arrived damaged

if your parcel has arrived looking like it's had a few rounds in the ring with Mike Tyson don't worry, we'll get this sorted for you. Read more...

Do you delivery to PO Boxes?

Unfortunately we do not deliver to PO Box addresses at this time, sorry!  Read more...

What carriers do you use?

We have chosen the best couriers around to ensure that the best possible service is received. This will differ from country to country and will alsoRead more...