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Product Warranty

Is my item faulty?

Any time that an item fails there is always the question - it is a fault in the product or has something happened that is past the limits of the item andRead more...

What is covered under warranty?

Due to the vast range of products and brands we stock the warranty on the bikes we carry can vary on what is covered and also to what level. As a generalRead more...

What is the warranty period for my item?

We have many brands and suppliers under our Orange wing, due to this there are many warranty policies and terms in place over all the products. To ensureRead more...

I think my bike is faulty?

We at Wiggle know that there is nothing worse than when you want to get out on your bike and enjoy the world on two wheels only to get the bike out toRead more...

How do I return an item for inspection?

All you will need to do is once you have spoken to our team and they have advised that you will need to return the item for inspection is pop into yourRead more...

What is the return process for warranty items?

It's happened, you've been using your product for a few months and suddenly it's failed, you’re worried about what is going to happenRead more...

Is my item covered under warranty?

Wondering "is this covered by the warranty?" This is a good questions as due to the vast number of different warranties we have across all ofRead more...

How much is the return postage going to cost me?

When you create a return through your account all the cost options will be presented to you. We do offer free returns with Asda Toyou.  Read more...

My bike has arrived damaged?

So, your new bike has arrived only to find that there is a problem with it. Don’t worry we have your back, for us to help sort the issue with yourRead more...

Part of my bike is faulty?

Sadly we know the rare but possible times when on the first few outings one of the components on your new pride and joy fails or breaks. In this case weRead more...

What is the warranty period for my bike?

In our ongoing quest to offer the best range of options in the world of cycling we carry a large number of different brands which carries with it an equalRead more...

Will my item need waterproof treatment?

If your waterproof garment feels like it’s no longer performing as it should, your first port of call should be to wash the garment in an approvedRead more...

My item has been declined warranty?

We know that sometimes we have to deliver bad news. When it comes to returns, due to all the terms and conditions around all the different warranties fromRead more...

What is the time frame for warranty inspections?

When it comes to our customers we do our best to deliver the best service, recommendations and love of the sports that we can but like the weather thereRead more...

Do I need to register my warranty?

All products sold by Wiggle come with their warranty pre-activated.  Read more...

What is 'Wiggle Bike Service'? - Servicing the London way

Here at Wiggle, we understand that in the modern fast paced world of the capital, you may not have time to give your two wheeled friend a full service. ToRead more...