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Returns

How do I return an item?

Wiggle customers have 365 days from date of delivery to return their orders if unwanted. If you wish to return unwanted items to us please follow theRead more...

What is your return policy?

Here at Wiggle we have a 365 day return policy. This means that you can buy a product with full confidence that you can return the item(s) up to 12 monthsRead more...

I've ordered a wrong item.

Ordered the wrong item? No problem! We offer a 365 day returns policy on unwanted items.  All we ask is that returned goods are unused, in a saleableRead more...

You've sent me a wrong item?

We're sorry to hear you've received an incorrect item, please get in touch via chat or email and we'll be happy to help.  Please includeRead more...

Helmet - Crash replacement?

Many helmet manufacturers offer a great crash replacement service for when helmets are damaged through an accident while riding your bike, depending onRead more...

Can I amend or cancel my return order?

Once a return order has been created you are unable to cancel it from within your account. Please contact our friendly Customer Service team by chat orRead more...

Will my return postage costs be refunded for a faulty item return?

If an item is faulty and you have to return it to us in most instances we can waive the return postage costs so you don't have to pay a penny. Get inRead more...

Have you received my return?

If we haven’t processed your returned item, it may be that we haven’t received it yet. You can track your return using the tracking numberRead more...

How long do faulty returns take?

We make returns as easy as possible for our customers but once a faulty item arrives back with us, the turnaround time can vary a little. With some faultyRead more...

I've received right item but the wrong amount?

Thanks for being honest and letting us know you've received too many of the item you've ordered.  Please get in touch via chat and we canRead more...

I've received someone elses order?

We're sorry to hear you've received the wrong order.  Please get in touch via chat and provide an image of the items you have receivedRead more...

You've sent me a wrong item but I'm happy to keep it

Received the wrong item? But actually quite like it and would be happy to keep it? No problem at all, please get in touch via chat, let us know your orderRead more...

Is there a time limit on gift returns?

For gift returns our normal 365 day return policy applies.  If you need to return a gift please contact us via chat and we will be happy to help! Read more...

How do I return a gift?

Gift returns needn’t be awkward – we fully understand the need to return items that didn’t suit, are duplicates or you simply don’Read more...

I purchased a gift for someone else, can I return?

You can return the unwanted gift as long as it's in a brand new, unused condition. Please follow our normal returns procedure. Please contact us viaRead more...